Concerns & Complaints
Jan Solicitors is committed to providing a high-quality legal service to all its clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please contact us with the details of your concerns so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns, and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure at https://jansolicitors.com/complaints_procedure.pdf. Making a complaint will not affect how we handle your case.